Returns & Exchanges

At The Genie Company, we want you to love your new look, which is why we offer a seamless 30-day return policy for all unworn apparel in its original condition. Whether the fit isn't right or you've changed your mind, we are here to ensure your shopping experience remains magical.

1

Initiate Your Request

Visit our online Returns Portal and enter your order number and email address to select the items you wish to send back.

2

Prepare Your Package

Place the items in their original packaging with all tags attached, ensuring the garment is free from any signs of wear or perfume.

3

Label and Ship

Print the prepaid shipping label provided via email, secure it to your parcel, and drop it off at any authorized carrier location.

4

Receive Your Refund

Once our team inspects your return, we will process your refund or exchange within 5-7 business days to your original payment method.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing