Frequently Asked Questions

Everything you need to know about your Genie fashion experience.

How long does shipping take?

Standard shipping typically takes 3-5 business days within the continental US. International orders may take 10-15 business days depending on customs processing.

What is your return policy?

We offer a 30-day return window for all unworn items with original tags attached. Simply use our online portal to generate a prepaid return label.

How do I know which size to order?

Each product page features a detailed size guide with specific measurements. If you are between sizes, we generally recommend sizing up for the best fit.

Which payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, AMEX), as well as PayPal, Apple Pay, and interest-free installment plans through Klarna and Afterpay.

Can I track my order in real-time?

Yes, once your order ships, you will receive an email with a tracking number and a link to monitor your package's journey to your doorstep.

Are your materials sustainably sourced?

At The Genie Company, we prioritize ethical manufacturing. 80% of our current collection is made from organic cotton, recycled polyester, or eco-friendly dyes.